Refund Policy
At Bulk Water Supply Pty Ltd, we're dedicated to giving our clients excellent bulk water supply services. We are aware that there are situations when a refund is necessary. The following are the circumstances under which a refund could be given:
Non-Delivery of Service:
Customers are entitled to a complete refund if the water is not provided on the scheduled day and no notice is given beforehand.
Service Cancellation:
A complete refund will be given to customers who cancel their service prior to the delivery being sent out. After dispatch, cancellations may be subject to a cost of 10% handling fee. Please ensure you provide your legitimate banking details that corresponds with your order details.
Problems with Quality:
Unfortunately due to the nature of this natural product, we cant recollect the product after delivered. However, we guarantee the cleanliness of our water as we do regular lab testing.
Inaccurate Billing:
We will reimburse the excess amount charged in the event of an overcharge or billing error.
Force Majeure:
Customers will receive a complete refund in the event that uncontrollable circumstances, like natural catastrophes, prohibit the provision of services.
Refund Procedure:
Please get in touch with our customer support department at [email protected] to start the refund process.
Give the specifics of your order and the justification for your refund request.
Within seven business days, our staff will examine the request and handle the refund process.
If no additional instructions are given, refunds will be made using the original payment method.
Note that refund requests must be submitted no later than 7 days from the date of scheduled delivery.
If the water has been used or if the request is filed after the deadline, refunds might not be possible.
Please contact our customer behaviour if you have any more concerns about our return policy.